Privacy Policy

 At Tzintzuni Therapy, your privacy is a top priority. This Privacy Policy describes how we collect, use, and protect your personal health information (PHI) and other information in compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA), the California Confidentiality of Medical Information Act (CMIA), and other applicable laws.

INFORMATION WE COLLECT

We may collect the following types of information:

• Personal Information: Name, address, date of birth, phone number, email address.
   
• Health Information (PHI): Medical history, mental health history, treatment records, session notes, diagnosis, and other related clinical information.
   
• Insurance and Payment Information: Insurance policy details, billing information, and payment history.
   

HOW WE USE YOUR INFORMATION

We use your information for purposes such as:

• Providing mental health treatment and care
   
• Coordinating with other healthcare providers (with your written consent)
   
• Billing and payment processing
   
• Appointment scheduling and reminders
   
• Complying with legal and regulatory requirements
   

HOW YOUR INFORMATION IS PROTECTED

We maintain appropriate administrative, physical, and technical safeguards to protect your information against unauthorized access, disclosure, or misuse. These include:

• Secure electronic health record (EHR) systems
   
• Encrypted communication tools (e.g., for telehealth)
   
• Staff training on privacy and confidentiality
   
• Policies for access control and secure storage
   

YOUR RIGHTS UNDER HIPAA AND CALIFORNIA LAW

You have the right to:

• Request access to your records
   
• Request corrections to your records
   
• Request a restriction on the use or disclosure of your information
   
• Request confidential communications
   
• Receive a copy of this Privacy Policy
   
• File a complaint if you believe your rights have been violated
   

Requests can be made in writing to our office using the contact information below.

DISCLOSURE OF INFORMATION 

We do not sell or share your information for marketing purposes. Your information may be disclosed under the following circumstances:

• With your written consent
   
• To health care providers for treatment purposes
   
• To insurance companies for billing (with your authorization)
   
• When required by law (e.g., court orders, mandatory reporting of abuse, threats of harm)
  

ELECTRONIC COMMUNICATION

If you communicate with us via email or text, you acknowledge that these methods may not be fully secure. We will take reasonable steps to ensure your information is protected but cannot guarantee complete confidentiality through unsecured channels.

CHANGES TO THIS POLICY

We may update this Privacy Policy occasionally to reflect changes in laws or our practices. The updated version will be posted in our office and on our website (if applicable), with the effective date noted above.

CONTACT ME

If you have questions about this policy, or to exercise any of your rights, please contact:

Tzintzuni Therapy
Marisol Rincon, LMFT
741 South A. Street

Oxnard, CA 93030